|
|
In this privacy policy "you" and "your" refer to Customers, as defined below, and "we" refers to PresenceSpace.com. We respect your right to privacy regarding the use of our Live Support Services. We have adopted this Privacy Policy, which we hope provides privacy to you, assuming you are not using Live Support Services to conduct unlawful activities and you otherwise comply with the Terms of Services. Our Privacy Policy makes the following commitments: WE WILL NOT USE YOUR INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE YOU WITH OUR LIVE SUPPORT AND RELATED SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE YOUR INFORMATION WITH THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ LIVE SUPPORT SESSIONS IN ORDER TO TARGET, DISPLAY, OR SEND MARKETING ADS BASED ON THE CONTENT OF THOSE SESSIONS. This Privacy Policy discloses the types of personal information collected and stored by PresenceSpace.com and how that information is used to provide the Live Support Services, and related sales and support services. You acknowledge and agree to the collection and use of your personal information as set forth in this Privacy Policy. DefinitionsIn this Privacy Policy the following terms will be used and have the subsequent definitions assigned to them:
Reseller and Customer Account InformationFree Trial and Orders. If you sign up for our 14 day free trial or purchase a service from PresenceSpace.com, we collect some personal information, including but not limited to name, phone number, billing address, payment information and password. A secret question and answer may also be asked in order to verify the identity of Customers if their account password is lost. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Support Information. When you fill out an online form to make a request for customer support, PresenceSpace.com collects some personal information, including but not limited to name, company name, phone number, email address, domain name, and description of the inquiry. This information is used to open a trouble ticket so that PresenceSpace.com can remedy the issue as quickly as possible. Email Contents. The contents of your account are stored on PresenceSpace.com servers in order to provide the Live Support Services. This information is stored on secure servers, which process the information in order to provide you with authenticated access to your account, receive and send instant messages. Account contents are backed up to separate storage systems daily for the purpose of recovery from errors or system failure. Copies of account contents may remain on the backup storage systems for approximately two (2) weeks, even after termination of Live Support Services. For Live Support Services, PresenceSpace.com employees do not access the content of any account unless you specifically request them to do so (e.g., when Customers report difficulties using their account), or if required to do so by law, or if PresenceSpace.com in good faith believes that such action is necessary to protect, maintain and defend the rights and property of PresenceSpace.com, its Customers or the public. Agents. We use an outside credit card processing company to process and collect fees for Live Support Services. We will share your name and address information as necessary for the third party to provide their service. These companies do not retain, share, store or use personally identifiable information for any other purposes. These third parties are prohibited from using your personally identifiable information for any other purpose. Business Transitions. In the event that PresenceSpace.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email as well as through a prominent notice on our website and Control Panel of any such change in ownership or control of your personal information for at least 30 days. Access to Personally Identifiable Information. If your personally identifiable information changes, or if you no longer desire our Live Support Service, you may correct, update, delete or deactivate your account in our Control Panel, or by emailing support@presencespace.com. PresenceSpace.com will respond to your request for access to your personal information within 48 hours. Public Forums. If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums and could be used to send you unsolicited messages. We are not responsible for personally identifiable information you chose to submit in these forums. Security. PresenceSpace.com has put in place physical, electronic and managerial procedures to safeguard the information that is collected. Various security technologies have been implemented to ensure that external parties cannot access or modify your personal information on the PresenceSpace.com Network. Specifically, Secure Sockets Layer (SSL) encryption is used on specific Web pages to safeguard online purchase transactions. SSL technology is the industry standard protocol for secure, Web-based communications. SSL is used by e-commerce websites on the Internet to enable secure transactions between customers and suppliers. Release of Personal Information in Extraordinary Circumstances. Except as provided for in this Privacy Policy, PresenceSpace.com will not share your personal information with third parties without your express permission unless extraordinary circumstances apply. With respect to the release of personal information, extraordinary circumstances exist when the disclosure of such information is legally required or requested by a governmental entity, or when PresenceSpace.com, acting in good faith, believes that the disclosure of such information is necessary to conform to legal requirements or comply with legal process, protect the rights of PresenceSpace.com, prevent a crime or protect national security, or protect the personal safety of its Customers or the public. Privacy Policy Changes. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, our website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page. If you have questions or concerns regarding this Policy, you should contact us using the information below:
PresenceSpace.com
Updated December 16, 2007 |